The Fresh House Inn staff are available 24/7 and can assist with booking tours and tickets. As part of the hotel services, visitors can get connected with the computers available for hire. Facilities at the hotel include a business centre, a dry cleaning service and a concierge. Hotel facilities include a safe-deposit box, luggage storage and a laundry service. Lingyin Temple, Hangzhou Zoo and Hangzhou Sports Park Stadium are within a 20 minute drive from the hotel.

If you're travelling with a family in tow, the Fresh House Inn offers sizeable rooms geared towards the requirements of families and kids. Rooms at the hotel include a TV, a private bathroom and cable / satellite channels. Prospective guests have the option of requesting a non-smoking room. All rooms are air conditioned and come with tea and coffee making facilities.